Skyp Teams
Skyp Teams lets you manage multiple sellers from a single account. A Team Manager can add team members, view their campaigns and metrics, and set up campaigns on their behalf.
Creating a Team
When you sign up for a Growth or Scale plan, you can create a team during onboarding. The account owner is automatically added as the Team Manager.
To create a team after onboarding, go to Teams in the sidebar and follow the setup prompts.
Adding Team Members
Go to Teams in the sidebar.
Click Add Team Member.
Enter the team member's email address.
The member must already have a Skyp account. If they don't, have them sign up first — then add them.
Note: Team members must register with the same email domain as the Team Manager. If your team uses multiple domains, contact support.
Roles and Permissions
Team Manager — Can add and remove team members, view all team member campaigns and metrics, impersonate team members, and edit team settings.
Team Member — Can create and manage their own campaigns. They'll see that they belong to a team in the Teams section of the sidebar. They can also see overall metrics for their team.
Only users with the Team Manager role can add or remove members or edit the team.
Managing on Behalf of a Team Member
Team Managers can switch into a team member's account to help set up campaigns, review sequences, or troubleshoot issues.
Go to Teams in the sidebar.
Find the team member and click Manage.
You'll enter impersonation mode and see their dashboard as if you were logged into their account.
To exit, click the impersonation banner at the top of the page.
This is useful when onboarding new sellers or reviewing campaign quality before launch.
Many also use this to assist in setting up campaigns for others.
Team Dashboard and Metrics
The Team Management page shows summary cards across your team:
Total Campaigns — All campaigns across team members
Total Messages — Messages generated
Messages Sent — Messages successfully delivered
Total Replies — Replies received
The team members table also shows per-member engagement metrics (opens, clicks, replies, bounces) at a glance.
Note that Team Managers may be able to see more data than individual team members.
Inviting Team Members During Onboarding
At the end of the onboarding flow, you'll see a team invite step. You can add team members immediately or skip and do it later from the Teams page.
The invite step does not require they have an account in Skyp.
Accepted invites are not automatically added to a team. The Team Manager will still have to add them on the Teams page per the above instructions.
FAQ
Can a team member see other team members' campaigns?
No. Team members can only see their own campaigns. The Team Manager has visibility across the full team.
Can I have more than one Team Manager?
Currently, each team has one Team Manager. Contact support if you need to transfer the role.
What happens if a team member already signed up with a different domain?
They won't be able to be added to the team. Have them register a new account with the correct domain, or contact support for assistance.
Do team members need their own plan?
Team members are covered under the Growth or Scale plan. They don't need a separate subscription — but only the number of sellers included in your plan can actively send emails.