Skyp can send you an email alert whenever a contact replies to one of your campaigns — so you never miss a hot lead, even when you're not actively watching the Inbox.
Note: We are moving away from forwarding emails to a primary inbox, as this hurts deliverability and creates extra setup work.
How reply notifications work
When a contact replies to a campaign email, Skyp detects the reply, classifies the sentiment (positive, neutral, negative, out of office), and sends a notification email to your inbox containing:
The contact's name and email address
A snippet of their reply
A sentiment badge (e.g. Positive, Neutral, Out of office)
A link to view the full thread in the Skyp Inbox
Notifications go to the email address associated with your Skyp account.
Turning notifications on or off
Reply notifications are controlled from your account Preferences tab.
Click your account name or avatar in the bottom left.
Go to Account Settings.
Select the Preferences tab.
Under Email Notifications, toggle Email response alerts on or off.
The setting saves automatically.
Viewing the full reply
The notification email includes a direct link to the full conversation thread. Click it to open the Inbox in Skyp, where you can:
Read the complete reply
Reply directly from Skyp
Use AI-generated reply suggestions
You can also view reply threads directly from a campaign: open the campaign, go to the Sent Messages tab, and click any row to open the thread detail panel.
Skyp deduplicates notifications — if the same reply is detected more than once (e.g. due to email threading), you'll only receive one notification per unique reply.
What "No reply text" means
When viewing a thread in the campaign's Sent Messages tab, you may sometimes see a reply displayed as No reply text in gray italics. This happens when a contact's reply contains only the quoted original message — for example, if they replied from a mobile client that automatically includes the full email thread but they didn't type anything new.
This is expected behavior. It means Skyp detected a reply and classified its sentiment, but there was no distinct new text from the contact in that response. The reply still counts toward your analytics and will appear in your reply count and sentiment breakdown.