You can edit campaigns until you click the button to start them. Once they are started, editing is locked. However - you can simply pause the campaign in order to edit it again.
To pause a campaign, from your Campaigns dashboard:
click the three dots on the right next to the campaign you wish to pause
click "Pause campaign"
What happens:
Skyp stops sending emails.
Automations that add contacts will continue to add contacts.
The second point means that if you have integrations such as the Syft Data integration attached to that campaign, contacts will still be added even when it is paused.
You are able to edit, change settings, and do whatever you like to the campaign at this point.
What happens when you restart it:
New contacts will receive emails in the order that they should get them (For example, if you added a new contact, it will receive the 1st email in their sequence)
Existing contacts will receive the correct email in their seqeunce (for example, if Betty already received 3 emails she will get the 4th; if Joe had received 5 emails he will get email 6 next).
Email sending is throttled as you would expect, so if the campaign is large and has a lot of contacts (or you added a lot) with a big backlog of emails, it may take more than a day to get through them all.
If you have any questions feel free to drop us a chat in the chat widget and we'll get back to you!
Resetting a stuck campaign to Draft
Occasionally a campaign can get stuck in a Generating state — where Skyp is trying to finalize the email sequences but hasn't completed. If this happens, you can manually reset it back to Draft so you can edit and relaunch it.
Note that while a campaign is generating, the Edit option is temporarily hidden in the three-dot menu — only Reset to Draft is shown. This prevents edits from interfering with an active generation run.
To reset a generating campaign:
On the Campaigns page, find the campaign showing a Generating status.
Click the three-dot menu on the right.
Select Reset to Draft.
The campaign will return to drafting mode. You can then open it, make any edits, and launch it again normally.
Skyp now automatically recovers from stuck or failed generations. If email generation gets stuck or fails, the campaign is automatically returned to Draft within a few minutes — so you may not need to reset it manually at all.
Controlling when Skyp stops sending after a reply
By default, Skyp stops sending follow-up emails to a contact as soon as they reply — regardless of the type of reply.
You can adjust this behavior on the campaign review step before launching:
Stop sending after any reply (default) — Skyp stops the sequence the moment a contact responds.
Stop sending only after a negative reply — If you turn off "Stop sending after reply," a new option appears: Stop sending after negative reply. With this enabled, Skyp will continue sending follow-ups to contacts who reply positively or neutrally, but will stop for contacts who send a clearly negative response.
Keep sending regardless of replies — Turn off both options if you want the sequence to always complete, no matter how the contact responds.
The "stop after negative reply only" option is useful for nurture campaigns where a positive or neutral reply signals interest — you want to keep the conversation going without needing to manually restart the sequence.